Job Description

You will be adding value to our clients’ businesses by communicating with them via telephone, email or other digital channels. Your main task will be that of creating proposals, providing sales advisory solutions, verifying & collecting data and meeting the clients’ needs.

What you’ll be doing:

  • Conduct outbound calls in an efficient and professional manner
  • Verify client details and collect information required 
  • Propose custom-created solutions to fit our clients’ requirements
  • Provide sales service and customer satisfaction through your problem-solving skills
  • Ensure the completion of the required processes on the CRM
  • Working a minimum of 20 hours a week – preferably mornings
  • Meet and exceed Call Centre Call quality standards and targets

Skills:

  • Excellent communication skills;
  • Fluent in both written and spoken Maltese and English
  • Knowledge of social media, websites and computer applications
Who are you:

You have great communication skills and can offer advice to a wide range of customers. You are a motivated individual who does not shy away from learning new things and strives to meet quality standards and targets.

Digital Telesales

Yellow provides me with the flexible hours thatI need for my schedule. This comes in useful when I need to keep up with domestic chores or taking my child to school. I really enjoy working here because of the friendly environment. Everyone here is really helpful, and no matter what the problem is, help will always be found.

Virtual Sales Manager

Throughout my 21 years at Yellow, my greatest satisfaction has always been that of bringing the best out of people and helping them evolve along the years. What I love about Yellow is that no matter how successful we have been throughout the years, we always look at ways on how we can keep improving.

Head of People & Premises Manager

I’ve been working with Yellow for the past 14 years. I took over Marketing and set-up a distribution department from scratch. Personally and professionally I grew over the years. I learned over the years that being passionate about what you do is contagious and makes the team stronger. Yellow has become like my second family, we work hard together, know how to have a good laugh and relax as well.